Voice Support Agent (iGaming)

Описание

The Voice Support Agent will make outbound calls to players regarding payment-related issues and gradually expand support to other player-related and operational cases.

Responsibilities

• Make outbound calls to players regarding payment-related issues
• Verify transaction details, payment methods and processing status
• Explain payment procedures and guide players through next steps
• Record call results and update cases in CRM / ticketing systems
• Escalate complex issues to Payments, Risk or Technical Support teams
• Conduct follow-up calls when necessary
• Gradually expand support to other player-related and operational cases

Requirements

• English - C1–C2 (fluent spoken communication)
• Second language - C1–C2 (French, German, Spanish or Dutch)
• Experience in voice customer support or call center operations
• Basic knowledge of payment processes and online transactions
• Experience working with CRM / ticketing platforms
• Ability to follow scripts, internal guidelines and established procedures
• Strong communication and problem-solving skills

Nice to have

• Background in iGaming, fintech or online services - advantage

We offer

• Remote work format
• Competitive compensation with performance-based bonuses
• International iGaming company with strong growth potential
• Supportive and results-driven team
• Opportunities for professional and career development