PSP Operations Specialist

Описание

This role involves managing day-to-day payment operations and resolving payment-related issues, working closely with the Head of PSP, Support team, developers, and payment providers.

Обязанности

• Monitor payment transactions and investigate failed, declined, or delayed payments
• Help the Support team resolve payment-related questions and customer complaints
• Check transaction statuses, payment logs, and provider responses to identify potential issues
• Communicate with payment providers to investigate problems and follow up on their resolution
• Coordinate with developers and other teams to resolve payment-related issues
• Track open requests, provide status updates, and escalate complex or critical incidents
• Identify recurring payment issues and share findings with the team
• Assist with payment performance monitoring, operational reports, and internal documentation
• Support operational tasks related to new merchants and payment methods
• Manage relationships with Service Providers

Требования

• Around 1 year of experience in fintech, payment operations, customer support, or a similar role
• Basic understanding of payment processing and willingness to learn about PSPs and payment methods
• Strong analytical skills and attention to detail
• Comfortable working with Excel or Google Sheets
• Good communication skills and ability to coordinate with different teams
• Proactive approach to problem-solving and ability to follow tasks through to completion
• Fluent in Russian and strong written English skills for day-to-day communication with international payment providers and partners

Будет плюсом

• Experience in a fintech company or payment service
• Basic knowledge of card payments, APMs, or local payment methods
• Familiarity with transaction statuses, decline codes, or payment logs
• Experience with CRM, ticketing systems, or operational tools

Условия

• Relocation support and working visa sponsorship
• Full-time employment
• Competitive salary
• Great team environment
• Days off when you need them
• Working in a small and fast-paced Scrum team
• A practical role where you can influence how we work with data
• No bureaucracy - we focus on practical solutions and common sense
• Pleasant colleagues and a healthy internal culture
• A non-toxic environment with respect for work-life balance (we turn off Slack during vacations)