Senior DevOps / SRE Support Engineer Virtual NOC (LATAM)

Описание

Our client is building a Virtual NOC – a managed DevOps/SRE practice providing 24/7 SLA-driven support for international clients on a follow-the-sun model. We are hiring a Senior DevOps / SRE Support Engineer to be among the founding members of the client's AMER hub.

Responsibilities

• Production incident response and resolution (Sev1–Sev4)
• On-call duty rotation (1 week per 5-week cycle, separate compensation)
• Runbook authoring (managed as code with CI validation)
• Automation development and infrastructure changes for client environments
• Observability tuning (Datadog, Prometheus, Grafana)
• Post-mortem authoring and customer-facing technical communication
• Knowledge base contribution
• 30–40% of time allocated to engineering projects (automation, AI tooling, observability)
• Contribute to AI-augmented L1 layer (RAG-based triage and automation)

Requirements

• 5+ years hands-on in: Kubernetes, Terraform, AWS/GCP/Azure, Datadog, Prometheus, Grafana, PagerDuty, Linux, Python, Bash, ArgoCD, Helm, CI/CD (GitLab CI / GitHub Actions)
• Production on-call experience – required
• Java developer or SRE background
• Ability to work with AI agents (critical thinking)
• Reading foreign code and making small fixes
• SQL
• Incident management (Sev1–Sev4)
• Advanced English – mandatory for direct client communication

Nice to have

• Attention to detail
• Responsibility
• Strong communication

We offer

• LATAM only (AMER hub, GMT-3…-6)
• Standard 09:00–18:00 local working hours covering AMER business hours, fully remote
• On-call duty: 1 week per rotation with separate compensation (stand-by + per-incident)
• No night shifts; mandatory recovery time after on-call
• Founding member of the AMER hub
• Real autonomy – not a ticket-processing position
• 30–40% of time on engineering projects
• Work directly with the Tech Lead and CEMEA team