Описание

Coralogix is looking for Technical Account Managers to lead the technical onboarding process for customers, ensuring smooth implementation, rapid time-to-value, and strong adoption of their real-time streaming analytics platform.

Responsibilities

Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Advocate internally for customer needs within Coralogix and influence a product development roadmap

Requirements

+3 years experience in an account management, customer success manager or customer-facing technical role
Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker
Strong knowledge of the Monitoring, Observability, Log Management, and SIEM markets
Hands-on experience with technical integrations and complex troubleshooting
Excellent communication skills in English, both written and verbal
Strong presentation skills, with the ability to communicate effectively and build credibility with technical and executive stakeholders

Nice to have

BSc degree in Computer Science / Engineering
Experience in SAAS B2B software companies