VIP Players Manager | Casino & Sportsbook

Описание

This iGaming company is looking for a VIP Players Manager to lead its VIP department, develop effective strategies for high-value players and improve key metrics such as retention, loyalty and overall VIP performance.

Responsibilities

• Build and maintain long-term relationships with VIP players
• Manage and grow the VIP player database across current markets
• Provide a high level of service to increase player satisfaction and retention
• Monitor player activity and create personalized offers based on player preferences
• Provide direct communication and support to VIP players 24/7
• Collaborate with Marketing, Retention and Customer Support teams
• Analyze VIP player activity and prepare reports

Requirements

• 3+ years of experience as a VIP Manager in online Casino / Sportsbook
• Experience working with Tier-1 players: Canada, Germany, Australia, Austria, Italy, Norway, etc.
• English - C1+, Ukrainian/Russian native
• Strong communication and negotiation skills
• Ability to work effectively in a fast-paced, high-pressure environment
• Experience with CRM systems and analytical tools is a plus

We offer

• Competitive salary
• Professional and career development opportunities
• Flexible working schedule
• Remote work

Hiring process

• Interested? Send your CV via •••.