VIP Host (German & Hungarian Speaking)

Описание

This role involves working with top VIP players in the iGaming industry, focusing on building long-term relationships and delivering exceptional VIP service.

Responsibilities

• Provide personalized support to VIP players and build strong, long-term relationships.
• Communicate with VIP players in German and Hungarian via calls, messengers, and other channels.
• Manage an assigned portfolio of VIP clients, understanding their needs and preferences.
• Develop personalized offers, bonuses, and exclusive promotions.
• Analyze player activity and implement retention and reactivation strategies.
• Resolve VIP player inquiries efficiently in collaboration with internal teams.
• Maintain accurate player information and communication history in CRM systems.
• Analyze the effectiveness of VIP offers and portfolio performance.

Requirements

• German and Hungarian language proficiency - B2+ level.
• Experience in iGaming, VIP Support, VIP Management, or Account Management is a plus.
• Understanding of online casinos, sports betting, and bonus mechanics.
• Strong negotiation, communication, and relationship-building skills.
• Ability to analyze player activity and work with CRM systems.
• Proactive mindset, empathy, responsibility, and a customer-oriented approach.
• Ability to provide personalized, premium-level service to high-value clients.

We offer

• Opportunity to work with an international VIP audience.
• Independence in managing your own portfolio of top VIP players.
• Freedom to contribute ideas and implement your own initiatives.
• Professional growth and career development in the dynamic iGaming industry.
• A collaborative, results-driven team focused on delivering exceptional VIP service.