Описание

We are an international PSP working with high-risk verticals, looking for a Payment Agent Team Lead to own and grow our network of local payment agents across Arabic-speaking GEOs. This role involves building and leading a payment agent network from the ground up, shaping the network, opening new markets, and working directly with decision-making teams.

Responsibilities

Grow and lead our network of local payment agents
Be the go-to person for Arabic-speaking teams
Bring in new agents and expand into new GEOs
Run onboarding and training so new teams get up to speed fast
Keep quality and stability high, and step in when things get complex
Analyze agent performance and help teams get better results
Turn agent feedback into real improvements, working with Support, Operations, and Tech
Help shape how we onboard, train, and support agents

Requirements

Your own network of local payment agents or traders
Hands-on experience in payment agents, P2P, payment services, high-risk, or iGaming
Arabic (fluent) and working-level English
A solid grasp of local payment processing, deposits, and payouts
A track record of attracting partners and building long-term relationships
Strong negotiation skills and the confidence to make decisions independently
The ability to run several teams at once and solve operational issues quickly

Nice to have

Experience managing a team or network of payment agents
Launching new GEOs
Knowledge of P2P and crypto settlements
Experience with high-risk processing
Familiarity with admin panels, CRMs, and internal bots
Understanding of key payment metrics: volume, conversion, success rate

We offer

Real impact: you directly influence how the network grows and where we launch next
Autonomy: you own your processes and make the calls
Access: direct communication with the project’s key teams
Growth: a clear path within Payments/Operations
Flexibility: fully remote, international project
Stability: reliable payments and long-term cooperation