Senior Product Design Manager, Payments and Fulfillment

Описание

As the Senior Product Design Manager for Payments and Fulfillment, you will operate as a cross-functional partner and direct design manager across two critical foundations of the marketplace: Payments and Fulfillment. This is a highly collaborative leadership role that will require close partnership with Product, Engineering, Research, Brand, and Design Systems.

Responsibilities

• Ensuring transactions can be easily made and managed
• Ensuring buyers and sellers have the most flexible and reliable payment experience
• Ensuring that sellers are getting paid
• Ensuring sellers have the tools to fulfill their orders
• Enabling sellers to manage issues with buyers or orders, if needed
• Work closely with Product, Engineering, and Research leadership to define and drive strategies, anticipating platform tradeoffs, technical constraints, and performance considerations while ensuring cohesive user experiences.
• Navigate evolving architecture, regulations, responsive systems, and shifting priorities.
• Frame ambiguous problem spaces into clear opportunities grounded in user insights and business goals.
• Coach designers through complex initiatives and platform dependencies.
• Develop a high-trust, inclusive environment with clear expectations around quality, accessibility, craft excellence, and performance-oriented design.
• Partner with Brand and Design Systems to ensure components are accessible, performant, and scalable across the user’s lifecycle.
• Drive consistency while enabling innovation.
• Use qualitative and quantitative insights to improve user clarity, confidence, and overall marketplace performance.

Requirements

• Experience leading design in an ecommerce or seller tooling space, from discovery to delivery
• Strong systems thinking and deep expertise unifying complex systems
• Experience mentoring and developing designers, setting clear performance expectations, and supporting continuous growth

Nice to have

• Experience defining and managing org structures is a plus

We offer

• This is a full-time position reporting to the Director, Product Design.