Описание

Incode is seeking a Senior Technical Account Manager for Tier 1 Financial Services to manage complex technical relationships with global institutions, ensuring platform integrity and driving strategic technical partnerships.

Responsibilities

Serve as Incode's primary technical authority for Tier 1 FinServ accounts, engaging with CISOs, Heads of Fraud, VP-level Platform Engineering, and Compliance leadership
Own the technical account relationship end-to-end, including architecture reviews, roadmap alignment, risk posture, and long-term platform strategy
Partner with Account Directors on commercial strategy, translating technical health into retention and expansion signals
Maintain deep working knowledge of customer integration architectures: Web and Mobile SDK on the front end; REST, webhook, async architectures, SQL, logs/tracing, and AWS deployment models on the back end
Conduct formal architecture reviews and production readiness assessments for new deployments and major changes
Identify integration risks, performance bottlenecks, and security exposure before they surface in production
Own formal change and release management for accounts: upgrade windows, test plans, customer communication, and rollback procedures
Lead BCP and multi-region readiness assessments, ensuring accounts can meet regulatory RTO/RPO obligations
Run incident response for accounts: lead technical bridges, manage executive communication, drive post-incident reviews, and own the remediation plan
Maintain documented operational runbooks for each account
Operate fluently in regulated environments: SOC 2, PCI DSS, GDPR, CCPA, PIPEDA
Support security reviews, vendor assessments, and penetration test responses for accounts
Understand and advise on SDK injection threat modeling
Familiarity with ML model governance in regulated environments
Serve as the technical voice in compliance conversations
Synthesize patterns across accounts into specific, actionable product feedback for Engineering and Product
Coordinate internal technical resources (SE, Engineering, Security, Support) proactively
Identify platform gaps that create risk for accounts and advocate for resolution
Build AI-assisted workflows for operational overhead: status reporting, runbook generation, incident summaries, compliance documentation
Develop reusable playbooks for FinServ TAM engagements that can scale to other TAMs

Requirements

5+ years in a technical customer-facing role with demonstrated ownership of Tier 1 enterprise accounts: TAM, Customer Success Engineer, Solutions Architect, or Principal SE
Full-stack integration fluency: Web/Mobile SDK, REST/webhooks, async patterns, SQL, logs, and distributed tracing
AWS architecture experience: multi-region deployment, availability zones, and operational implications of architectural decisions
Data analysis and reporting fluency: ability to build operational dashboards, health scorecards, SLA reports, and trend analyses
Incident command experience: led major production incidents at enterprise accounts and managed the room
Scripting and automation proficiency (Python, Bash, or equivalent)
Direct experience working with Tier 1 financial services institutions in a technical capacity
Working knowledge of at least two of: SOC 2, PCI DSS, GDPR/CCPA, PIPEDA, navigated in practice
Experience interfacing with security and compliance stakeholders (CISOs, InfoSec teams, internal audit) in a technical vendor role
Familiarity with enterprise change management: model governance, freeze windows, release gating

Nice to have

Experience with identity verification, fraud prevention, biometrics, or related security products
Knowledge of SDK injection attacks, client-side security threat modeling, or mobile application security
Experience at a high-growth SaaS company scaling through a hypergrowth phase

We offer

Salary: $90,000 - $150,000 annually
Flexible Working Hours & Workplace
Open Vacation Policy

Hiring process

Reasonable accommodations are available throughout the hiring process for individuals with disabilities or specific needs