Описание

Our Customer Success Managers work closely with institutional clients and partners, delivering high-touch service to understand their business needs and ensure they are fully leveraging our suite of BitGo products. As a strategic partner, you will use your industry expertise to help clients maximize their investment, drive adoption, and achieve their goals. You’ll work cross-functionally with Sales, Engineering, Product, and Support teams to enhance the customer experience and ensure long-term success. We are seeking a CSM based in Singapore who will nurture relationships with clients across the APAC region.

Responsibilities

Serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGo’s offerings
Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction
Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value
Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements
Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes
Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities
Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells
Work with Solutions Engineering to ensure seamless onboarding and activation of new accounts, setting them up for long-term success
Act as a bridge between customers and internal teams, translating feedback into actionable product improvements
Proactively manage potential risks by monitoring customer health metrics, addressing challenges early, and mitigating churn
Offer expert guidance on deployment strategies and best practices across various communication channels, including in-person meetings, video calls, and digital messaging platforms

Requirements

2+ years of experience in account management, customer success, or a similar role within technology or financial services
Proven ability to guide customers through complex technological or operational transitions, acting as a trusted consultant
Strong analytical skills to interpret customer data and translate insights into actionable strategies
Experience managing high-value customer portfolios ($1M+ ARR) and successfully driving expansion and renewal opportunities
Ability to create structured success plans and track progress toward key business outcomes
Excellent communication skills, capable of engaging with both executive leadership and technical stakeholders
Strong problem-solving abilities, with a proactive mindset to anticipate challenges and present solutions
Project management expertise, ensuring effective execution of initiatives that drive customer success

Nice to have

Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody is a plus

We offer

Competitive base salary, bonus and Equity
100% company paid health insurance for employee, partner and dependents
Paid parental leave, paid vacation
Free custom lunches, dinners and snacks
Computer equipment and workplace furniture to suit your needs
Great colleagues and inspiring startup environment
Benefits may vary based on location