Описание

We are seeking a Senior Brokerage Operations Associate (Canada) to contribute to Alpaca's rapid growth. This individual contributor role focuses on designing scalable, automated, and auditable workflows for Canadian brokerage operations, partnering closely with internal teams and influencing through expertise and crisp documentation.

Responsibilities

Own account lifecycle and client/introducing-broker servicing (onboarding handoffs, KYC/AML ops interfaces, maintenance, transfers)
Own trade lifecycle (capture, affirmation, clearing, settlement, fails, breaks)
Own custody and asset servicing (segregation, security movements, corporate actions, cash)
Own books and records, reconciliations, exception management, and operational controls
Own registered accounts and tax ops: TFSA, RRSP, RESP and related wrappers; tax lots / cost basis; withholding; local reporting partners need to stay compliant
Own Day-2 production ops: runbooks, escalations, vendor/custody interfaces, BCP/DR operational playbooks
Translate Canadian reality into runnable process
Redesign high-volume / high-risk / high-friction work for straight-through processing, rules, exception queues, and measurable SLAs
Prototype and productize AI-assisted ops (exception triage, recon investigation, SOP Q&A, control-testing support, runbook copilots) with human oversight where risk or regulation requires it
Ensure readiness for ACCC launch and early production; continuous improvement after go-live
Coach partners through expertise, crisp documentation, and decision logs; leave systems others can run

Requirements

10+ years deep, hands-on Canadian brokerage operations experience at a CIRO dealer, carrying broker, custodian, clearing firm, or brokerage ops function in Canada
Fluent in clearing / settlement, custody, CDS / CDSX (or equivalent), fails, corp actions, tax, cash / securities ops, account servicing, introducing / carrying arrangements
Demonstrated depth in at least two of: clearing / settlement; custody & asset servicing; books & records / reconciliations; registered accounts & tax
Regulatory-literate (CIRO / provincial securities / CSA context) and capable of designing operable controls
Experience having redesigned and shipped process + tooling changes that stuck, not only run BAU
Practical with automation and AI (workflow automation, rules engines, RPA, or AI-assisted ops) and understanding where AI helps and where controls must stay deterministic
Exceptional written communication for SOPs, RACI, decision logs, and requirements that cross-functional teams can ship against

Nice to have

Greenfield Canadian dealer / clearing / custody stand-up experience
Experience with API-first or broker-as-a-service / correspondent platforms
Experience with US and Canada dual-entity operations
Deep CDS / CDSX or Canadian market-infrastructure experience
Registered-account or Canadian tax-ops stand-up (TFSA, RRSP, RESP, tax lots, withholding, reporting)
AI-native ops workflow: recurring use of tools like Cursor, Claude, ChatGPT, or custom agents for SOP drafting, exception synthesis, and prototyping

We offer

Competitive Salary & Stock Options
Health Benefits
New Hire Home-Office Setup: One-time USD $500
Monthly Stipend: USD $150 per month via a Brex Card
Salary: $112,000-$188,000 annually
Full-time employment
Remote work in Canada