Описание

Guesty is an all-in-one platform for hospitality businesses. They are seeking a Head of AI Transformation to lead a team that will integrate AI across every department, owning the roadmap, running the AI team, and working with department leaders to transition work from people to automation and agents with measurable results. The role involves managing cross-department projects and building infrastructure, standards, and enablement for departments to automate.

Responsibilities

Define and own the company AI transformation roadmap, tying each department's plan to measurable KPIs (hours saved, workload automated, cost avoided, revenue impact)
Report progress to senior leadership on what shipped, what it delivered, and what comes next
Decide where AI should and should not be used, balancing speed, cost, risk, and quality
Lead cross-department AI projects end to end, from identifying the opportunity to production and adoption
Work with department heads and AI champions to find the highest-impact use cases and embed AI transformation managers in departments that need them
Move teams up the maturity curve, from using AI tools to running autonomous, agent-based workflows
Own the internal AI infrastructure that departments build on: automation and agent platforms, internal AI tools, shared knowledge and data access, and the standards around them
Evaluate and adopt new technologies (n8n, Claude and Claude Code, Google's agent platform, AWS AgentCore and more) and decide what to build, buy, or retire
Set governance for security, data access, quality, monitoring, and ownership of automations, enabling non-technical builders to work safely
Manage the AI tooling and inference budget
Grow builders inside the business through training, templates, office hours, and clear guidelines for teams to build and maintain their own automations
Share what works across the company and turn successful internal tools into reusable solutions
Lead, coach, and grow the AI team, including AI transformation managers and AI engineers, across locations
Set priorities, run the weekly rhythm, and hold the team to delivery and impact
Build selected solutions to stay technically credible and unblock the team

Requirements

8+ years of experience in automation, business transformation, or operations, including 3+ years managing a team
Proven track record of delivering AI-driven automation and agent-based solutions in production with measurable business impact
Hands-on experience with automation and agent tooling such as n8n, Make, Claude / Claude Code, and cloud agent platforms (Google, AWS AgentCore or similar)
Experience leading business or operational transformation across several departments, including influencing leaders not directly managed
Data-driven approach: define KPIs, measure results, and identify when something is not working
Solid understanding of AI risks and governance: security, data privacy, hallucinations, quality, and cost
Experience managing and growing multidisciplinary teams, ideally a mix of business-facing and technical people
Ability to work with senior leadership and present to the C-level
Comfortable in a fast-paced environment with many priorities and a rapidly changing area
Tech-savvy, with the credibility to go deep on a workflow with a builder and step back to the business case with an executive
Fluent in English and strong communication skills

Nice to have

Experience in hospitality, hotels, travel, or property management
Experience at a global B2B SaaS company
Background in customer experience, operations, or BI
Experience with LLM and agent architectures, evaluation, and observability