Product Owner (Matchmaking)

Описание

This role involves owning the paying customer's experience after purchase, focusing on activation, matching, relevance, and overall experience to achieve quality matches quickly.

Responsibilities

• Ensure customers see an optimal volume of offers
• Improve the relevance of recommendations and build trust in them
• Increase relevant invites to paying customers
• Raise the probability that a new customer forms a quality match in their first week
• Design mechanics to bring users back into conversations, such as gamification, nudges, and reminders
• Understand key matching parameters for different user segments and use segmentation, personalization, and data enrichment to improve results
• Find bottlenecks and growth points in the post-purchase journey using data, research, and common sense
• Turn ideas into clear, testable hypotheses with defined success metrics
• Work with engineers, designers, analysts, and data/ML specialists to ship fast and efficiently
• Manage requirements, priorities, and timelines for smooth, predictable delivery
• Run experiments, analyze results and product metrics, then iterate and scale what works

Requirements

• Hands-on B2C product experience in customer experience and customer journey design, activation, onboarding, or first-session experience
• Hands-on B2C product experience with discovery-driven products with a large volume of offers or listings
• Hands-on B2C product experience in search or feed relevance, matching, or recommendation systems
• Hands-on B2C product experience in segmentation, personalization, and enriching offers with data
• Experience in marketplaces and aggregators, dating and social discovery, real estate and classifieds, e-commerce with large catalogs, or any product built around discovery, matching, recommendations, or personalization
• Ability to formulate hypotheses and define requirements
• Ability to drive delivery
• Ability to validate results and run A/B tests and other experiments
• Comfortable with qualitative and quantitative product research
• Works well cross-functionally with designers, analysts, and engineers
• Understands product metrics and how to find growth opportunities
• Focuses on results, not process
• Takes ownership instead of waiting for direction
• Comfortable with changing priorities
• Communicates clearly and directly
• Treats failures as learning, not setbacks

We offer

• Remote full-time opportunity
• Vacation of 28 calendar days per year
• 7 wellness days per year (time off) that can be used for household issues or recovery without sick leave
• Bonuses up to $5000 for recommending successful applicants
• 50% payment for professional training, international conferences, and meetings
• Corporate discount for English lessons
• Health benefits: up to $1,000 gross per year for self-purchase of health insurance or doctor's fees for self and close relatives if not eligible for corporate medical insurance
• Workplace organization: equipped workplace and necessary equipment in offices or co-working locations; reimbursement of workplace costs up to $1000 gross once every 3 years for other locations
• Internal gamified gratitude system to exchange bonuses for merchandise, team building activities, massage certificates, etc.