Описание

As an Integration Engineer at Constructor, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies as they integrate their websites and mobile applications with Constructor's platform.

Responsibilities

Collaborating with customers to understand their technical integration needs and assist them through the integration process
Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries
Helping resolve technical challenges and integration issues alongside Customer Success teams
Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding

Requirements

Proven experience in customer support or technical support roles
Knowledge of REST-based web services, APIs, and integration best practices
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
Detail-oriented with a commitment to delivering exceptional customer support
Strong problem-solving skills and a proactive approach to issue resolution

Nice to have

Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs
Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
Familiarity working with open source libraries, JavaScript web application development and integration patterns

We offer

Work with smart and empathetic people who will help you grow and make a meaningful impact
Fully remote team - choose where you live
Regular team offsites to connect and collaborate
Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
Work from home stipend to set up your home office
Base salary: $70,000
$90,000 USD, depending on knowledge, skills, experience, and interview results
Apple laptops provided for new employees
Training and development budget for every employee, refreshed each year
Maternity & Paternity leave for qualified employees

Hiring process

When applying, please mention that you found the vacancy on Remocate.