Описание

The Application Core Services (AppCore) group within Platform builds and operates systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners. The Usage squad focuses on billing, rates, usage calculations, usage visibility and cloud marketplace integrations. This is a hands-on Staff engineering role within the AppCore Usage squad, leading complex technical work, contributing directly to implementation and sharing ownership with other Staff and Senior engineers. Your initial focus will be approximately 75% backend and 25% frontend, delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use.

Responsibilities

Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows
Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features
Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery
Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls
Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration
Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments
Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays
Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans
Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work
Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support
Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour
Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies
Share technical leadership through design discussions, code reviews, mentoring and practical improvements
Participate in the squad’s on-call rotation after onboarding
Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings

Requirements

Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on
Strong experience building and operating production backend systems in Go, our primary backend language
Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change
Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services
Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes
Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes
Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts
Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements
A record of delivering projects end to end, clarifying requirements, making trade-offs and following through after release
Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones
Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise
Experience writing readable, well-tested software that other engineers can understand, maintain and operate
Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build
Experience supporting colleagues through code reviews, mentoring and constructive technical discussions

Nice to have

Usage metering, billing engines, pricing and rates, financial reconciliation or customer-facing cost management applications
Reducing operational toil and automating workflows with recurring exceptions or manual interventions
Systems with auditability, traceability or financial-control requirements
MySQL operations, replication, database upgrades and performance tuning
Terraform, Jsonnet and Kubernetes deployment configuration
Argo Workflows or comparable deployment and job-orchestration tooling
Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP
Data synchronisation pipelines and BigQuery integrations
Cloud marketplace integrations across AWS, Azure or GCP
Integrations with business platforms such as NetSuite or Salesforce
Observability tools such as Grafana, Prometheus, Loki or OpenTelemetry

We offer

Compensation range for this role in the United States is $174,986 - $209,983 USD
Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process
All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success
100% remote, global culture
Opportunities to tackle meaningful work in a high-growth, ever-evolving environment
Transparent communication, open decision-making and regular company-wide updates
Autonomy and support to ship great work and try new things
Community-driven values that shape how we work
High trust, low ego culture that values outcomes over optics
Defined opportunities to grow and develop your career
Transparent execs who are involved, visible, and human
Join a team of smart, supportive folks who care deeply about what they do
In-person onboarding to learn all about what we do and how we do it
Global annual leave policy of 30 days per annum
3 days of annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect
Grafana Labs is an equal opportunities employer

Hiring process

Your recruiter will discuss your specific market’s defined pay range and benefits at the beginning of the process if you are applying from a different location than listed