Quality Assurance Specialist - Credentialing

Описание

As a Quality Assurance Specialist, you will safeguard the accuracy of ShiftKey's credentialing process by auditing credential reviews and turning findings into actionable insights.

Responsibilities

• Audit a sample of the credential reviews done by our Operations team and outside vendors, checking that each professional's credentials were validated correctly and entered accurately
• Write weekly reports that surface recurring errors and trends - both by credential type and by individual reviewer
• Help managers and team leads make sense of their team's performance and guide better coaching conversations
• Give regional Credentialing Leads tailored insights and recommend improvements to processes and training materials
• Pitch in on training new hires, plus the occasional special project or time-sensitive audit request

Requirements

• 2 years of experience in a similar role with proven ability to plan, conduct, and document quality audits
• Fluency in English (written and spoken)
• A sharp eye for detail and a natural instinct for spotting patterns in data
• Comfort working in Microsoft Excel or Google Sheets to organize and present findings
• Strong communication skills - you'll be translating data into stories that drive action

Nice to have

• Familiarity with healthcare or tech industry environments is a big plus

We offer

• Monthly gross remuneration for this position ranges from PLN 7,000 to PLN 7,700 under an employment contract (CoE/umowa o pracę)
• A high-growth, friendly, and engaging work environment with opportunities for career development
• Additional vacation days for better work-life balance
• Modern office in Warsaw’s Powiśle district with Vistula River views, recreational facilities, and great nearby restaurants
• Thoughtfully designed private medical package to take care of what matters most
• Sports card to fuel your active lifestyle
• Life and accident insurance for peace of mind