Product Support Engineer III - ZIA/ZPA

Описание

Senior product support engineer for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), based in Bangalore or Mohali.

Responsibilities

• Provide second line phone/email consultation to independently debug complex security/network problems
• Interface with Engineering and assist the customer with testing or troubleshooting
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle

Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc)
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc

We offer

• Full-time employment
• Location: Bengaluru / Mohali, India
• Salary:

₹6 - 17.9 LPA (estimated)

Hiring process

• Upload your resume, paste it, or list your skills and experience to get a match score for this role at Zscaler