Windows L2/L3 Support Engineer
CognizantChennaiот 2 лет
WindowsVPNActive DirectoryL2 SupportAzure ADMicrosoft IntuneGroup PolicyMicrosoft Entra IDEndpoint ManagementRemote DesktopSCCM
Описание
Cognizant is looking for experienced Windows Support Engineers to provide advanced support for Windows-managed desktops, laptops, and enterprise endpoints.
Responsibilities
- Resolve L2 desktop, application, and connectivity issues
- Manage user accounts, access provisioning, and security policies
- Support modern endpoint management and device compliance
- Troubleshoot Windows, Intune, SCCM, VPN, and endpoint-related issues
- Collaborate with L3, Network, and Application teams for complex issues
- Ensure SLA adherence and maintain accurate ticket documentation
Requirements
- Remote Desktop Support
- Windows 10 & Windows 11
- Microsoft Intune
- SCCM
- Microsoft Entra ID (Azure AD)
- Active Directory & Group Policy
- VPN & Network Troubleshooting
- Windows Update for Business
- Endpoint Management & ITSM Tools
- Notice Period: Immediate to 30 Days
- Minimum 1.8 Yrs Required for RDS, Windows, Intune
- Weekend face to face availability timing (24-Oct-26) Saturday is required
Hiring process
- Interested candidates can apply by filling out the form
- Shortlisted profiles only receive call letter