Описание

Gradient AI is looking for a Program Operations Specialist to own project and case management across their health underwriting products. This person will manage a portfolio of clients from implementation through ongoing service, driving cross-functional coordination, process improvement, and reporting so operations run proactively rather than reactively.

Responsibilities

Own project and case management across health underwriting products, from intake and prioritization through assignment and end to end tracking
Maintain a centralized, client by client view of status, timelines, dependencies, risks, and priorities across the portfolio
Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow through, confirm progress, and resolve blockers without relying on formal authority
Drive process improvement and automation across project and case management, using deep fluency in Salesforce, Jira, and spreadsheet trackers to find opportunities to streamline
Connect workflows and data across systems to build scalable solutions that improve tracking, reporting, and visibility, reducing reliance on manual, fragmented processes
Build standardized, data driven reporting on ticket volume, aging, bottlenecks, resolution rates, and workload to give teams and leadership actionable visibility
Evolve the function from reactive coordination to a proactive, data driven operating model by closing process gaps and increasing efficiency, accountability, and visibility

Requirements

5+ years of experience, ideally in service delivery, implementation management, issue and case management, or project and program coordination
Experience at a software or SaaS company is expected
Strong working knowledge of Jira, Excel, and Salesforce, with the ability to build and maintain reports, dashboards, and trackers
Comfortable working with technical teams like Data Science and Data Engineering, translating between technical detail and business priorities
Comfortable managing many concurrent workstreams with different owners and no single defined end date
Strong organizational skills and follow through, with the ability to hold cross functional teams accountable without direct authority over them
Clear written and verbal communication skills, with the ability to translate ticket level detail into portfolio level visibility for leadership

Nice to have

Insurance industry experience

We offer

A fun, team-oriented startup culture
Generous stock options — we all get to own a piece of what we’re building
Unlimited vacation days
Flexible schedule that supports working from home
Full benefits package includes medical, dental, vision, 401k, paid parental leave, and more
Ample opportunities to learn and take on new responsibilities
Salary Range: $115,000-140,000 base salary annually
This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package