Account Manager (B2B SaaS)

Описание

We are looking for an Account Manager to own client relationships, coordinate product implementation, and drive long-term customer success at Enji.ai. This is not just a communication role. You will be responsible for moving client requests forward, coordinating with internal teams, anticipating risks, and ensuring that every open issue reaches a clear resolution. You will manage the entire customer lifecycle — from onboarding and integrations to ongoing account management, customer retention, and contract renewals.

Responsibilities

• Manage client accounts from onboarding through ongoing support and contract renewal
• Coordinate product implementation and integrations with Jira, Slack, Telegram, Confluence, Google Workspace, and other platforms
• Translate client requests into clear tasks with defined owners, priorities, and deadlines
• Coordinate with Engineering, Product, and Support to resolve issues and keep things moving
• Proactively follow up with clients and internal teams without waiting for reminders
• Keep clients informed about progress, blockers, and next steps
• Identify risks early, escalate issues when necessary, and propose alternative solutions
• Verify that issues are resolved and confirm outcomes with clients
• Monitor customer satisfaction, product adoption, and churn risks
• Identify opportunities for account growth, expansion, and renewals
• Maintain clear records of decisions, commitments, and outstanding issues

Requirements

• 2+ years of experience in Account Management, Customer Success, Client Implementation, or a similar B2B role
• Experience managing multiple client accounts and coordinating onboarding or technical integrations
• Strong ownership, proactivity, and follow-through
• Ability to turn ambiguous requests into actionable tasks and coordinate their resolution with technical teams without writing code
• Strong communication, prioritization, and escalation skills
• Experience with Jira, Slack, Confluence, Google Workspace, or similar tools
• Fluent in Kyrgyz, Russian, and English
• Based in Bishkek, Kyrgyzstan

Nice to have

• Experience in B2B SaaS or technical support environments
• Familiarity with APIs, OAuth, webhooks, bots, and third-party integrations
• Experience with self-hosted installations and software update rollouts
• Experience with renewals, upselling, and account expansion
• Familiarity with Customer Success metrics such as retention, churn, adoption, and CSAT

We offer

• Opportunity to work closely with clients, product, and engineering teams, directly influencing customer experience and business growth
• Opportunity to build strong client relationships, improve customer processes, and help B2B customers get lasting value from our product