Описание

We are looking for a Payments Lead to own our payment stack end-to-end and make it work better: higher approval rates, fewer failed renewals, cleaner data, fewer surprises. The infrastructure is already live - a multi-PSP setup with orchestration on top - so this isn’t a build-from-zero role. It’s the opposite: the stack works, but it isn’t yet mature. Reconciliation, payment reporting, monitoring and incident management are only partly in place, and billing analytics is roughly halfway there. Bringing those to a mature, reliable state is the core of this role.

Responsibilities

Own the payment infrastructure day to day: multi-PSP setup, orchestration, routing rules, cascading, failover, MID portfolio, processing resilience
Drive subscription billing performance - approval rate, renewals, retries, dunning, failed payment recovery, involuntary churn
Build out billing analytics together with the Data team: unified data sources, BI reporting that business unit leads can actually make decisions on
Develop payment reporting, reconciliation, monitoring, alerting, and incident management into stable, repeatable processes
Own the payment risk profile in practice: chargebacks, fraud, refunds, disputes, and compliance with card scheme monitoring programs (VAMP, SMMP)
Own day-to-day relationships with PSPs and acquirers: compliance requests, warnings, payouts, escalations - you collect the facts, you find the answer, you own the outcome
Advise on provider strategy: which PSP setup fits which product and market, on what terms, where the risks are, and when it’s time to diversify
Work with Billing Engineering on what gets built next, and write the requirements that make it buildable
Partner with Product, Growth, Finance and Legal on anything where payments affect revenue, scalability or risk
Bring automation and AI tooling into payment operations where it removes manual work

Requirements

3+ years in payments, acquiring, billing, or payment operations - merchant side, B2C subscription-based products
Hands-on experience managing the full recurring payment lifecycle in subscription-based products - from initial charges and recurring renewals to payment retries, dunning, and failed payment recovery
Practical experience with multi-PSP infrastructure and orchestration: routing, cascading, failover, MID management - you’ve configured it, not just read about it
Strong grasp of payment risk: chargebacks, fraud, disputes, decline codes, card scheme monitoring programs
Comfortable in the data: able to build or specify payment reporting, work with analysts, and tell a real signal from noise
Demonstrable impact on approval, renewal or recovery rate - able to walk through the before/after
Understanding of how PSP selection and onboarding actually works: requirements, underwriting, commercial terms - even if someone else handled the paperwork
Experience with Tier 1 markets, especially the US
Experience across multiple products, entities or jurisdictions
Upper-Intermediate English or higher

Nice to have

People management experience is a plus

We offer

Full ownership of the payment stack: infrastructure, performance, risk, and provider setup
Direct, measurable impact on revenue - in a company where subscriptions are the only monetization model
High autonomy: you decide how things get built, and you set the priorities within Payments
A technically complex scope - multiple products, markets, legal entities and providers - with real engineering support behind it
Close collaboration with founders and C-level; short decision chains, no layers to push through
A clear path to Head of Payments as the function and the business scale
Based in Limassol, Cyprus - relocation supported
Schedule: Full time
Employment: Full time

Hiring process

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