Описание

This role involves processing insurance policies and managing incoming requests for US commercial trucking insurance.

Process driver and vehicle additions, deletions, swaps, and VIN corrections
Handle endorsements across lines of business: Liability (AL), Physical Damage (PD), Motor Truck Cargo (MTC), General Liability (GL), and others
Prepare, review, and issue Certificates of Insurance (COIs) and official policy documentation
Coordinate with US insurance carriers and follow up on pending endorsements and service requests
Process policy renewals, changes, and ongoing servicing tasks while maintaining accurate system notes
Monitor incoming requests via servicing emails, Telegram, chat, and phone queues
Log 100% of incoming servicing requests into TIMS within 15 minutes, assigning proper ownership and due dates
Classify and route endorsements, carrier replies, COIs, quotes, and billing inquiries to the correct teams
Verify required intake documentation (CDL, MVR, DOB, VIN, registration, loss payee, PCR, unit value, etc.)
Flag missing information, duplicate submissions, unauthorized requesters, or accounts near expiration/cancellation
Enforce the email-only endorsement request policy, guiding clients from chat/phone to formal email submissions
Complete EOD reviews to ensure zero unassigned items remain, submitting daily reports to management

Hands-on experience in US Commercial Trucking Insurance policy servicing
Strong knowledge of commercial trucking policies, endorsements, coverage types (AL, PD, MTC, GL), and carrier workflows
Hands-on experience with Agency Management Systems (AMS/TIMS), CRMs, Excel, and ticketing tools
Uzbek: Native or Fluent speaker
Kyrgyz: Native or Fluent speaker
Russian: Native or Fluent speaker
English: Advanced written and verbal proficiency (professional email communication with US brokers and carriers)

US Trucking Insurance Servicing Specialist & Intake Coordinator