Media Optimization Director (House Pod)

Описание

We are looking for a senior operational leader to lead mixed teams and drive scalable, high-quality execution. The role combines people leadership, process improvement, and cross-functional ownership to improve client outcomes and operational efficiency.

Responsibilities

• Manage and coach a team of team leads, ensuring strong collaboration, clear ownership, and effective execution across the region.
• Build clear career paths, competency frameworks, and development plans.
• Conduct performance reviews and support succession planning.
• Foster a culture of accountability, collaboration, and continuous learning.
• Monitor team utilization, workload balancing, and staffing needs.
• Work on hiring plans and organizational structure.
• Identify operational risks related to capacity and address them proactively.
• Establish scalable workflows, documentation standards, and best practices across all operational teams.
• Own and continuously improve operational processes across campaign onboarding, launch, optimization, reporting, troubleshooting, and campaign closeout.
• Ensure consistent delivery quality and adherence to internal SLAs.
• Drive operational excellence through process optimization and automation initiatives.
• Partner closely with Client Services, Planning, and Growth, aligning day-to-day execution with broader client and company goals.
• Ensure alignment between commercial goals and operational execution.
• Drive communication and coordination across departments.
• Take full responsibility for the region's operational health within the MPO Department, client outcomes, and margin-related goals, with a focus on proactive issue management.
• Identify risks early, build action plans, and drive resolution through collaboration with internal teams and leadership when needed.
• Lead regional and department-wide initiatives such as automation, reporting, onboarding improvements, process design, and operational optimization.

We offer

• Можно работать удалённо.
• Зарплата в валюте.

Hiring process

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• Please mention “I found this job at Remocate!”