Описание

Join the team as Twilio’s next Developer Success Engineer for Stytch. In this hybrid engineering and customer success role, you’ll work directly with developers that want to learn how Stytch works, help them design an implementation, and answer any questions they have along the way. Throughout that path you’ll also be serving as the voice of the customer within Stytch and closing the feedback loop by ensuring their insights make it back to our Product, Design, and Engineering teams - or implementing improvements yourself. As the team grows, you’ll have more opportunities to contribute new features to Stytch and Twilio products through code.

Responsibilities

Build new features and fix bugs in Stytch and Twilio products
Serve as a technical resource for customers when they have questions about our product
Improve documentation and processes for internal and external stakeholders

Requirements

A genuine drive to understand customer needs and concerns
Deep curiosity, grit, and tenacity to dig into tough technical issues and track down root causes (Troubleshooting)
Hands-on programming experience in a major language, with 2+ years writing code to build, debug, or automate, in a support, solutions, or software engineering role
Ability to debug others' code (customer integrations, SDKs, open-source libraries) and ship small, well-tested fixes in an existing codebase
Familiarity with modern web services and APIs
Demonstrated ability to communicate credibly and effectively at all levels

Nice to have

Experience with authentication protocols (SAML/OAuth), MFA, IdP
Prior experience in a customer-facing technical role, such as technical support, solutions engineering, field engineering, etc.
Direct experience working on a dedicated software development or product team

We offer

Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
Retirement savings program
The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700
Based in the San Francisco Bay area, California: $137,520 - $171,900
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan
All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave

Hiring process

Applications for this role are intended to be accepted until January 2nd, but may change based on business needs