Implementation Engineer (Customer-Facing)

Описание

Chargeflow is seeking an Implementation Engineer who will take new merchants from contract signature to go-live, solving integration problems and owning the customer journey. This role involves troubleshooting APIs, webhooks, and data flows, leading customer calls, and ensuring successful implementation.

Responsibilities

• Own the technical side of every implementation, troubleshooting API and webhook issues, investigating data flows, and resolving integration problems before escalating to Engineering
• Take Enterprise customers from contract signature through go-live and first value, as their primary point of contact
• Build and run implementation plans, timelines, milestones, and risks across several customers in parallel
• Lead customer calls with both technical teams and executive stakeholders
• Support complex SMB integrations and act as the escalation point for onboarding blockers
• Work hands-on with Chargeflow’s payment ecosystem including Stripe, Shopify Payments, PayPal, and Adyen
• Turn repeated integration issues into better documentation, tooling, and automation
• Partner with Sales, Product, Engineering, Support, and Customer Success, and feed insights back into the product

Requirements

• 3+ years in a technical, customer-facing SaaS role (Implementation Engineering, Integrations, Solutions Engineering, Technical Account Management, or Technical Onboarding)
• Hands-on experience with API-based integrations: troubleshooting integration issues, working with APIs, webhooks, and data flows, and explaining resolutions
• Experience taking Enterprise or strategic customers from kickoff to go-live, not only supporting them after launch
• Ability to manage several implementations in parallel and keep customers and internal teams aligned
• Confidence leading conversations with executive stakeholders, not only technical teams
• Excellent English, both written and verbal

Nice to have

• Experience in fintech, payments, fraud, chargebacks, or eCommerce
• Familiarity with Stripe, Shopify Payments, PayPal, or Adyen
• Comfort with tools like Postman, SQL, or log analysis
• Experience building scripts or automations that remove manual onboarding work

We offer

• Opportunity to build and lead the onboarding team as the function grows
• Hybrid role based in the Modi’in office, with 3 days a week in the office