Описание

Microsoft is hiring a Cloud Solution Architect for AI Infrastructure to enable customers to achieve their outcomes based on their investments in Microsoft technology, particularly in Azure cloud infrastructure solutions. This role will ensure customers get value from their MS investments by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).

Responsibilities

Deliver Support Mission Critical Service offerings, collaborating with CSU (including CSAs, CSAMs), CSS, CxP, Engineering, and other teams as needed
Ensure a cohesive, cross-delivery organizational experience for customers on their critical workloads, while showcasing progress, evolution, and improvements as outcomes
Lead the Proactive Resiliency Efforts, coordinate with other teams on the Accelerated Incident Resolution, and Monitoring & Observability features of an offering
Lead technical engagement with specific workloads that prioritizes Reliability, Security, Supportability, Manageability, and Monitoring and Observability
Maintain awareness and visibility into critical incidents to ensure RCAs and recommendations are captured and linked to Proactive Resiliency efforts
Collaborate with CxP resources when engaged to help onboard the customer efficiently and effectively, prioritizing customer experience and effort, as well as drive customer-owned monitoring to enable and improve customer’s observability capabilities
Build partnership with CSAM to ensure roles are clearly understood and responsibilities are established, maintaining partnership throughout contract and relying on CSAM for account escalation
Coordinate with the leads of the Accelerated Incident Resolution work stream and, when required, the Proactive Monitoring work stream with our CxP partners
Collaborate with support and stakeholders to ensure there is a comprehensive, up-to-date KnowMe available across CxP and CSS
Work with CxP to request, augment with KnowMe, and share RCAs to customer

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field
7+ years of experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting, OR equivalent experience
Azure AZ-305 certification or equivalent
Hands-on Azure experience is required, including Azure IaaS and Azure Kubernetes Service (AKS)/containers
DevOps experience with working knowledge of Azure Web Apps/App Services and Web Application Firewall (WAF)
Must be an Israeli National with a valid Security Clearance, or the ability to obtain one

Nice to have

Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field
Proven experience working directly with customers in a technical or advisory capacity
Experience working within sales organizations

We offer

Work site 4 days / week in-office
Travel 50-75%
Employment type Full-Time

Hiring process

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled