Описание

Cofactr is the electronics supply chain infrastructure for critical hardware. It is the first platform that connects real-time component intelligence, full procurement execution, and ITAR-registered warehousing and kitting. Defense programs, aerospace platforms, medical devices, autonomous systems, and more — the programs the world depends on — depend on Cofactr to ensure they can make their electronics on time and without risk.

The Sr. Customer Success Manager, Strategic Accounts at Cofactr strives to deliver value to our customers and GMV (Cofactr's Revenue Metric) for our business by fully activating new customers on the Cofactr platform. As an early member of this function, you will have the opportunity to help build and refine Cofactr's activation methodology, directly fueling our growth and trajectory. This role owns the entire customer lifecycle ensuring every new customer is onboarded, configured, enabled, and transacting before they ever hit a wall. You will serve as the connective tissue across the organization, receiving the handoff from our Sales teammates and orchestrating a structured onboarding that removes friction points standing between a customer and their first purchase with Cofactr. This role requires operational rigor, a project management mindset, strong communication skills, a commercial mindset and a genuine passion for driving customer outcomes.

Responsibilities

Project manage the thorough and complete onboarding of new Cofactr customers, ensuring they are configured, enabled and meet defined activation exit criteria within a 60 - 90 day engagement window
Drive initial purchasing activity and GMV for Cofactr by identifying and eliminating friction in the buying process
Continuously reinforce the value of getting fully live on the platform quickly
Builds, owns and manages strategic customer relationships from day to day operational POCs through to VPs of Eng and the C-Suite
Own the structured handoff process from Sales through onboarding, and execute a clean, well documented transition to the Customer Success Account Management team upon activation completion
Act as a strategic partner and extension of your customers' teams during onboarding, conducting deep discovery to understand their workflows, pain points, and priorities, guiding them to solutions within the Cofactr platform
Collaborate with leadership to build scalable, repeatable onboarding playbooks, activation checklists, and escalation paths that can grow with the business
Partner closely with Sales, Product, Engineering, and Customer Success to resolve blockers, surface customer feedback, and continuously improve the onboarding experience
Track and analyze activation metrics, including time to first purchase, configuration completion rates, and GMV generated during onboarding to continuously improve outcomes
Contribute to onboarding resources, help documentation, and training materials that empower customers to self-serve and accelerate their own activation

Requirements

Deep industry knowledge and expertise preferred for this role. Our strategic customers look to us to advise them on supply chain transformation strategy spanning from risk management to procurement strategy and every thing between and someone who will be successful in this role will be able to step into that consultative role on day 1
4 - 7+ years of experience in customer onboarding, implementation, activation, and customer success in a B2B SaaS or technology environment
Proven ability to manage multiple concurrent onboarding engagements with structured timelines, clear milestones, and defined exit criteria
You understand that onboarding isn't just about configuration, it's about unlocking revenue. You can connect the dots between activation and business outcomes for both Cofactr and our customers
Excellent verbal and written communication skills, with the ability to conduct discovery, manage expectations, and keep customers engaged and accountable across a 60 - 90 day journey
Comfortable navigating and configuring SaaS platforms; able to investigate technical blockers and loop in the right partners to resolve them quickly
Familiarity with tools like SFDC, Pylon, Gainsight, Metabase, or Statisfy; ability to quickly learn new platforms and technologies
Energized by early-stage environments and excited to build scalable processes from scratch
Willingness to travel up to 30% of the time

We offer

Competitive salary and equity
100% employee premium coverage of health, dental, and vision plans
FSA offerings
401(k) with 4% company matching
Unlimited time off policy
Commuter benefits with a company contribution
Salary: 110,000 - 150,000 $ a year