Product Manager, Platform

Описание

Understand the needs of the teams that use our platforms and the customers who depend on them. Use product data, operational feedback, and recurring quality issues to identify the highest-impact problems, and then solve them.

Responsibilities

• Understand the needs of the teams that use our platforms and the customers who depend on them
• Use product data, operational feedback, and recurring quality issues to identify the highest-impact problems, and then solve them
• Turn recurring needs into shared services, tools, and workflows that reduce duplicated work
• Exercise judgment about when to build a reusable capability, use an existing solution, or take a simpler approach
• Work directly with product, engineering, and operational teams to understand their workflows, identify recurring problems, and anticipate the capabilities they will need next
• Prioritize platform investments across new product enablement, reliability, efficiency, and technical debt
• Make clear tradeoffs between near-term delivery and long-term flexibility
• Define and track success through business impact, reliability, cost to serve, and reduced manual work, connecting these measures to customer and business outcomes
• Partner closely with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans
• Write clear requirements and drive delivery from problem definition through launch and iteration

Requirements

• Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams such as billing and monetization, identity and access, developer platforms, data and experimentation, internal tooling, support, etc.
• Strong technical fluency
• Can reason about APIs, data flows, system dependencies, and failure modes, and work closely with engineers on consequential tradeoffs
• Strong analytical skills
• Can investigate problems independently, define meaningful metrics, and evaluate the impact of platform investments
• Strong written and verbal communication, with the ability to align teams around priorities and make difficult decisions when their needs compete
• High ownership and sound judgment in a fast-moving environment
• You are comfortable moving between long-term strategy and hands-on execution without adding unnecessary process
• A focus on customer outcomes and product quality, including when your immediate users are internal teams
• Systems thinker, detail-oriented, problem solver
• Experience wrangling thorny, complex problems
• Excited about diving into messy workflows, reading through dozens of support tickets, thinking through edge cases no one’s thought of, assuming different behavior across platforms, proactively considering enterprise vs. consumer workflows, etc.
• Experience working on platforms with multiple stakeholders and non-trivial tradeoffs
• Building products simultaneously for customers, agents, and other internal employees
• Is “AI-native”
• Can build AI products whose outputs require evaluation, safeguards, and human-in-the-loop design
• Strong analytical skills and experience defining metrics in ambiguity, breaking down workflows, and using quantitative and qualitative evidence to prioritize
• High-ownership
• This person needs to feel dissatisfied by the current support flow, and hungry to do whatever it takes to clear the backlog

Nice to have

• Some experience working on critical software: support platforms/agents, legal/compliance tooling, identity and account tooling, billing, fraud, trust-and safety, etc.

We offer

• Compensation: $230K – $330K
• Offers Equity
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter and dependent care accounts, and more
• Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence
• USD salary ranges apply only to U.S.-based positions
• International salaries are set based on the local market
• Final offer amounts are determined by multiple factors, including experience and expertise, and may vary from the amounts listed above