Key Solutions Architect, Prompt

Описание

As a Key Solutions Architect - Prompt, you will support SentinelOne's AI Security business (Prompt Security) as an embedded technical consultant for post-sales technical resources. You will guide enterprise customers through deployment, onboarding, and long-term success on the platform, working alongside senior Solutions Architects and Account teams, assisting in ad hoc troubleshooting, and taking ownership of your own accounts.

Responsibilities

• Assist with (and increasingly own) onboarding and deployment milestones, timelines, and technical deliverables for a book of accounts.
• Serve as the day-to-day point of contact during implementation, providing guidance on integration setup, security configuration, and platform best practices, with senior support for complex architectural questions.
• Build relationships with customer technical stakeholders; communicate status and risks clearly and proactively.
• Work with Support, Product, Engineering, and Services teams to help drive issue resolution and align on customer outcomes.
• Stay informed on Support-led escalations affecting your accounts and represent the customer's interests internally.
• Contribute to and help maintain technical resources, training materials, and enablement content.

Requirements

• 2+ years of experience in a technical, customer-facing, or IT/security role (internships, co-ops, and relevant coursework/certifications count).
• Strong communication skills and comfort presenting to technical audiences.
• Eagerness to learn, take ownership, and grow technical depth quickly.

Nice to have

• Cybersecurity exposure.
• Foundational understanding of IT/security concepts; coursework or hands-on experience with Windows, macOS, Linux, and basic containerized environments (e.g., Docker/Kubernetes).
• Basic familiarity with project management or CRM tools (e.g., Asana, Jira, Salesforce).
• Prior experience in customer-facing technical roles.
• Experience working with AI systems.
• Exposure to cloud infrastructure, APIs, or SaaS platforms.
• Embodies the SentinelOne values: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.

We offer

• Restricted Stock Units (RSUs).
• Employee Stock Purchase Plan (ESPP).
• Competitive leave benefits.
• Gender-neutral parental leave.
• Employee Assistant Program.
• Workout sessions and a Wellness App.
• Medical and insurance benefits.
• Pension.
• Employee Assistance Program (EAP).
• Global home office allowance.
• Mobile phone reimbursement.