Senior Backend Engineer (Python) - AI Application

Описание

As a Senior Backend Engineer on Gong’s Agentic team, you will build and operate production-grade AI agents that interact directly with Gong’s customers.

Responsibilities

• Designing, building, and operating production-grade AI agents in Python that interact directly with customers and help them accomplish real-world tasks
• Building multi-step agentic workflows that understand customer intent, maintain context, reason over information, use tools, call APIs, and take actions on behalf of customers
• Connecting agents to Gong’s APIs, data, internal services, and external systems so they can retrieve information and perform meaningful actions as part of the customer experience
• Building robust agent applications that handle failures, retries, timeouts, unexpected inputs, and other real-world edge cases while serving live customer traffic
• Measuring and improving agent quality using production data, offline and online evaluations, regression testing, experimentation, and customer feedback
• Taking ownership of the backend systems behind agentic product experiences, from design and implementation through deployment, operation, and continuous improvement

Requirements

• 7+ years of backend engineering experience (Python), with strong system design and application development expertise
• Strong analytical and problem-solving skills, with the ability to debug and resolve complex technical issues efficiently
• Hands-on experience designing, building, and operating AI agents or agentic applications in production, including orchestration, tool usage, context and memory management, and multi-step workflows
• Experience building production applications with tools like LangChain, LangGraph, ADK, or similar agent orchestration frameworks
• High proficiency in Python for building production-grade AI applications and backend services
• Experience integrating AI-powered applications with APIs, databases, internal services, and external systems
• Experience building backend applications and services in distributed systems
• Strong analytical skills and the ability to reason about complex, evolving AI-driven applications
• Experience with cloud platforms and scalable microservices architectures
• Excellent communication skills and a strong product mindset, with experience working closely with product and engineering teams

We offer

• We operate in a flexible hybrid work model
• We encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities
• We follow a hybrid working model that combines working from home, on the go, or at the office
• This allows us: flexibility, autonomy, positive work relationships, and effective work habits