DevOps Group Leader

Описание

We are looking for a highly motivated Group Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings. This role combines people leadership, hands-on technical leadership and platform strategy.

Responsibilities

• Define and execute the Platform Engineering vision and roadmap.
• Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers.
• Drive engineering excellence, operational maturity and continuous improvement.
• Establish platform standards, governance models and engineering best practices.
• Act as a senior technical leader and mentor across multiple engineering organizations.
• Own the cloud infrastructure strategy across AWS environments.
• Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms.
• Drive platform scalability, resiliency, security and cost optimization.
• Establish golden paths that simplify infrastructure consumption for development teams.
• Own enterprise CI/CD platforms, deployment workflows and release engineering practices.
• Enable faster and safer software delivery through automation and self-service capabilities.
• Improve developer productivity through platform tooling, templates and reusable services.
• Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate.
• Lead SRE practices and reliability improvement programs.
• Improve incident response, root-cause analysis, operational readiness and platform resilience.
• Drive proactive risk management, technical debt reduction and production excellence.
• Strengthen observability, alerting and operational visibility across platform services.
• Partner with security teams to implement secure-by-default platform capabilities.
• Embed security controls into CI/CD pipelines and platform workflows.
• Ensure compliance, governance and auditability across cloud environments.
• Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services.
• Leverage AI and automation to improve engineering productivity and operational efficiency.
• Evaluate emerging technologies and define pragmatic adoption strategies.
• Foster a culture of ownership, innovation, learning and continuous improvement.

Requirements

• B.Sc. in Computer Science, Engineering or a related field.
• 5+ years of leadership experience managing engineering teams.
• 8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering.
• Proven experience leading large-scale cloud-native SaaS environments.
• Strong AWS expertise and strong understanding of cloud architecture patterns.
• Deep understanding of Kubernetes, containers and distributed systems.
• Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm.
• Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD.
• Strong understanding of observability platforms, reliability engineering and production operations.
• Experience driving cross-functional initiatives across multiple organizations.
• Excellent communication, stakeholder management and decision-making skills.

Nice to have

• Experience leading Platform Engineering transformations.
• Experience with AI-enabled engineering tools and automation frameworks.
• Experience with multi-tenant SaaS architectures.
• Experience with Database Reliability Engineering or data platform operations.
• AWS certifications or equivalent cloud certifications.
• Experience operating regulated, security-sensitive or compliance-driven platforms.

We offer

• Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• We work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
• Office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.