Sr. Product Manager, Mobile SDK

Описание

The current PM is on maternity leave, and Pendo is looking for a Sr. Product Manager to own Pendo Mobile end-to-end for nine months. This is a full mobile role with no secondary product area. You will own the SDK roadmap, run live enterprise escalations, and make architectural and commercial tradeoffs that protect at-risk revenue.

Responsibilities

• Own the mobile SDK roadmap end-to-end: release planning, versioning and deprecation strategy, and driving version adoption across a fragmented installed base
• Bring Mobile into Pendo's AI surface: from AI tagging to agentic installation, AI guide building extensions, and exposing mobile behavioral data through Pendo's MCP
• Run the escalation motion: own the weekly customer status update, triage sev-level issues with Engineering and Support, and lead customer communication when the SDK is implicated in a production incident
• Deliver named enterprise commitments on schedule — offline guide serving, hybrid app guide delivery, and session replay payload reduction all have dates attached
• Protect at-risk ARR: $3M+ of mobile revenue is exposed to SDK capability gaps across hybrid architectures; partner with CE, CSM, and Sales on renewal-critical accounts
• Own cross-platform unification and developer experience — close hybrid framework gaps, solve cross-surface guide delivery across the native/WebView boundary, and reduce the integration cost for customers' engineering teams

Requirements

• 5+ years of B2B SaaS product management in a multicultural and global organization
• 3+ years owning an SDK or developer-integrated product as the PM — with command of versioning and release strategy, backwards compatibility and deprecation, adoption across a fragmented installed base, and crash impact on software you do not control
• Mobile platform fluency: native iOS and Android, and the practical differences between hybrid frameworks from an integration standpoint
• Demonstrated AI product judgment — you've shipped an AI-powered capability or can reason clearly about where AI improves a workflow versus where it adds noise; you use AI tooling actively in your own work
• Escalation temperament: you've owned sev-level escalations where your SDK caused a production issue in a customer's app and stayed credible through it
• Enterprise customer-facing skill in English, with large regulated accounts and their engineering teams; comfort operating in a matrix organization with US stakeholders and heavy async communication
• Available to start as soon as possible and committed to the full nine-month term

Nice to have

• Experience with product analytics, session replay, crash reporting, or digital adoption platforms
• Hands-on background in mobile engineering before moving into product
• Experience joining a product mid-flight and taking ownership quickly — an interim, transition, or turnaround assignment
• Experience running a design partner or early-access programme with enterprise engineering teams
• Previous experience with Pendo or comparable mobile SDK tooling

We offer

• This is a full-time Pendo employee position with full benefits for the nine-month fixed-term
• This role is based in Herzliya, Israel, in-office 2–3 days per week
• Premium, day-one benefits across health, pension, meals, and lifestyle — plus strong in-office perks and financial upside