Описание

Navan is seeking an IT Support Engineer for its Tel-Aviv office. This is an on-site position requiring five days a week in the office. The primary responsibilities include providing technical support to end-users in the TLV office and to all Navan users globally. This fast-paced role involves a variety of tasks, from onboarding new hires and troubleshooting user issues to providing hands-on support for all IT-supported equipment and functions.

Responsibilities

Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
Install, configure, and maintain laptops, including upgrades and replacements
Troubleshoot hardware problems and coordinate repairs with vendors when necessary
Assist in the selection and procurement of IT equipment
Manage inventory and asset tracking
Install, configure, and troubleshoot SaaS applications, operating systems, and security updates
Assist with software licensing
Modify, and deactivate user accounts, email addresses, and access permissions as needed
Ensure proper access control and user authentication
Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory
Create and update user guides and knowledge base articles
Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
Support local A/V Operations
Support Company All Hands events, as well as any ad-hoc local All Hands events
Provide white glove support to C-level executives
Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
Assist IT leadership and other IT cross-functional teams with project-level deliverables

Requirements

Focus on the customer: be knowledgeable of customers' business and requests and use the information to drive higher levels of service and customer satisfaction
Establish and maintain strong effective relationships and partnerships with customers through trust and respect
Communicate with Candor: thoughtfully propose ideas to the team during working sessions and invite feedback on those ideas
Be able to make decisions using objective criteria such as data or well-reasoned pros/cons
Have a cooperative demeanor and mutual respect for others
Maintain confidentiality when required
4+ years of experience in a customer-facing IT Support function
4+ years of experience in administration of SaaS tools (Okta, Google Workplace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.)
Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices
Strong experience and knowledge of Jamf for troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices
Strong A/V & Video Conferencing setup and troubleshooting experience
Proven ability as an IT Specialist in a fast-paced and corporate environment
Ability to lift and carry items weighing 10-50 pounds

Nice to have

Bachelor’s degree in Information Technology or any Computer-related degree is a huge plus

We offer

Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work
Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success
To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents
Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks
Employees work from the office four days a week
In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work

Hiring process

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role
All final decisions are made by human recruiters and hiring managers
If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email at my.metaview.app/applications/opt-out?organization=15dd7e883f