Senior Customer Success Architect

Описание

This is a remote position, and candidates from across the EMEA region are being considered. The Customer Success Architect (CSA) team is a distributed team of domain experts in Kubernetes, Cloud Native technologies and networking. The team is the primary of our customers' value realization with Cisco’s Isovalent Enterprise Platform. CSAs engage daily with customers and bring their deep expertise in cloud native technologies to make sure our customers are running reliable production workloads.

Responsibilities

• Help our customers be successful with Cilium Enterprise
• Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts
• Build deep technical relationships with key customer stakeholders and be a trusted advisor
• Conduct workshops for customers on our existing and new product capabilities
• Bring your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues
• Help create workshops, training material, reference architectures, product documentations and any relevant artifact that would help us provide additional value to our customers, deepen their understanding of our technology and run the most reliably in production
• Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers to build enterprise grade, scaled solutions solving networking, security, and observability needs for cloud native infrastructure
• Hunger to learn leading technology and collaborate with world class technical talent

Requirements

• 4+ years of experience in advanced Kubernetes architectural components and their relationships
• 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments
• Proven experience with at least one major cloud provider (AWS, Azure, or GCP)
• Demonstrated ability in networking knowledge, including in-depth experience with Kubernetes networking

Nice to have

• Knowledge of guidelines for operating systems security and their application in cloud-native technologies
• Experience embedding monitoring in designed solutions and understanding the pillars of observability
• Experience designing enterprise-grade Kubernetes-based systems
• Experience with Cisco Application Centric Infrastructure (ACI)
• Familiarity with automation tools and technologies for repetitive tasks
• Ability to provide well-structured technical reasoning and insights about various technologies in the CNCF landscape
• Ability to make informed recommendations for cloud-native solutions based on technical and business needs
• Additional language skills in German, French, and/or Arabic

We offer

• Our benefits are designed to support every aspect of your life: from your well-being to your time away to your family
• Opportunities to grow and build are limitless