Описание

I'm looking for a Product Manager to join my team at Smarter Contact. You'd own our Voice & Telephony product, meaning the Power Dialer, our calling algorithm, call quality and compliance. Our iOS and Android apps come with it too.

It's a great role if you like hard problems. Carriers, call pacing, spam flagging, juggling multiple voice providers, and a lot of volume going through all of it. You'd have two small squads to work with every day and the roadmap would be yours.

Responsibilities

Own the roadmap end to end: Power Dialer, calling algorithm, concurrency and line management, call quality, incoming-call handling, and calling plans/pricing structure(advising)
Translate carrier and infrastructure constraints into a roadmap engineering can actually execute against
Run beta programs for calling-infrastructure changes with clear success criteria, and adjust the plan when the data says to
Pull customer voice actively into planning: support tickets, recorded calls, churn reasons, especially where usage data and engineering intuition disagree
Think in rollout risk before shipping: staged rollout, monitoring, a defined rollback trigger, particularly where a bad release carries carrier or compliance exposure
Keep the domain's architecture and state-of-system documentation current as a living reference, not a one-time artifact
Scope and prioritize mobile feature work, mostly bringing existing web functionality to a native frontend
Own the app-store release process: release notes, submission timing, coordinating with engineering each release and hotfix
Apply mobile-specific UX judgment (native gestures, notification behavior, platform conventions) rather than porting web patterns directly
Communicate roadmap and decisions clearly to engineering, support, and leadership

Requirements

4+ years of Product Management experience, including experience owning a voice, calling or messaging (SMS/email) product: an outbound or predictive dialer, a contact-center (CCaaS) platform, a VoIP/SIPtelephony product, or related
Mobile product knowledge (iOS/Android), enough to plan a release, understand native UX conventions, and manage an app-store submission
A track record of running structured beta programs or phased rollouts: defined success criteria going in, willingness to say the data isn't conclusive yet, and a clear pivot when it isn't working
You check technical feasibility with engineering before committing to a plan, and bring a clear recommendation once you have enough to decide, rather than a menu of options
Solid delivery fundamentals: product discovery, story slicing, release planning, Agile execution
SaaS product experience, strong prioritization, and genuine cross-functional collaboration with engineering, design, marketing, and support
Comfortable using AI on a daily basis (we mainly use Claude.ai) for research, writing, and day-to-day product work

Nice to have

Familiarity with SMS campaign tools, automated messaging workflows, or CRM/contact-management products. Our calling product doesn't work in isolation from the rest of the platform, so a candidate who understands the wider system will ramp faster
Exposure to US outbound-calling or messaging regulation (TCPA, state calling rules, A2P/10DLC). We'll teach this, but familiarity is a head start
Experience with usage-metered pricing/plan design (calling minutes, concurrent lines, messaging volume)
UI/UX or UX-writing skills, customer-interview experience, or a software-development background

We offer

USD base compensation
15 days PTO + 5 sick days + 10 floating holidays
High autonomy, fast execution, real impact
Professional development and wellness incentives
Employment anniversary and birthday gift
Quarterly health allowance
Remote-first team with a strong performance culture
This opportunity is offered as a full-time independent contractor role

Hiring process

Наличие рекомендаций увеличивает ваши шансы на получение приглашения на интервью в компанию Smarter Contact в 2 раза