Описание

We are looking for a highly driven Product Manager to lead the development and evolution of an automated robotic solution: RoboShops.

Analyze the complete customer and operational journey: ordering, payment, coffee preparation, pickup, queue management, replenishment, cleaning, maintenance and service
Gather and prioritize requirements from customers, business stakeholders, operations, service teams and technology partners
Translate business and operational needs into clear product specifications, user stories, functional and non-functional requirements and acceptance criteria
Coordinate development across software, robotics, hardware, payment/POS, coffee equipment and monitoring systems
Manage integrations with payment providers, POS systems, acquiring platforms and other external services
Define and improve remote monitoring, alerts, diagnostics, inventory/ingredient monitoring and service workflows
Work with engineering and operations teams to improve kiosk reliability, availability, throughput and ease of maintenance
Lead product releases from discovery and planning through development, testing, deployment, rollout and post-release analysis
Use operational and product data to identify bottlenecks, failures and opportunities for automation and product improvement
Support product localization and deployment across different markets, including market-specific payment, operational and regulatory requirements

5+ years of proven experience as a Product Manager, Product Owner or Project Manager managing technology products
Experience working with complex products involving both software and physical/hardware components will be a strong advantage
Strong ability to analyze and map end-to-end business and operational processes
Proven experience gathering and translating business requirements into clear product specifications
Proficiency in writing user stories, functional/non-functional requirements and acceptance criteria
Good understanding of APIs, data flows, system integrations and payment/POS technologies
Ability to communicate effectively with software developers, hardware engineers and other technical specialists without necessarily being an engineer
Experience with products involving automation, robotics, IoT, self-service, unattended retail or operational technology is highly desirable
Understanding of software development lifecycle and Agile methodologies, including SCRUM and KANBAN
Experience working with external technology vendors and integration partners
Technical background or education in IT, engineering, business or a related field

Excellent communication and negotiation skills
Strong facilitation and stakeholder management skills
Ability to coordinate multidisciplinary teams and align technical and business stakeholders
High adaptability and resilience in a fast-changing environment
Detail-oriented while maintaining a clear understanding of the overall product and business objectives
Comfortable working hands-on and taking responsibility beyond a strictly defined functional area