Technical Writer

Описание

This role involves creating and maintaining user-focused technical documentation, leveraging AI in work processes, and adapting to a fast-paced software development environment.

Responsibilities

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
• Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing
• Understanding of content development life cycles and processes
• 1-2 years work experience (may include internships) in technical communication
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

We offer

• Full-time employment
• Employee Type: Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona: Flexible