Описание

Muck Rack is the leading SaaS platform for public relations and communications professionals, helping organizations build trust, tell their stories, and demonstrate the unique value of earned media. Its AI-powered platform streamlines PR workflow to generate positive media coverage, monitor mentions, and analyze PR's impact.

As a Senior Media Intelligence Analyst, you’ll combine editorial judgment, media analysis, quality assurance, and operational ownership to deliver curated coverage reports, newsletters, executive digests, and other Media Intelligence services. You’ll play an important human-in-the-loop role within AI-supported and automated workflows, reviewing and refining outputs to ensure they meet client requirements and Muck Rack’s quality standards. You’ll work closely with Customer Service, Sales, MI Solutions, Service Automation, and Information Technology teams to respond to client needs, resolve issues, and continuously improve the quality and reliability of our services.

Responsibilities

Own the day-to-day delivery and quality of AI-supported Media Intelligence services, including curated coverage reports, curated newsletters, executive digests, and other client deliverables
Review, validate, and refine AI-generated outputs to ensure accuracy, relevance, editorial quality, and alignment with client requirements
Perform hands-on editorial and analytical work, including summarizing media coverage, tagging and categorizing content, selecting relevant articles, and grouping related stories
Manage assigned services against established briefs, quality standards, and deadlines, proactively identifying and escalating risks that could affect delivery
Partner with Customer Service to implement client requests and changes to ongoing Media Intelligence services
Collaborate with Service Automation and Information Technology teams to troubleshoot issues, identify root causes, and support service and workflow improvements
Work with Sales and MI Solutions on sample and trial services for prospective and existing clients
Use internal systems to document issues, escalate unresolved requests, and follow through with relevant teams until resolution
Maintain accurate and up-to-date service documentation, including client briefs and operational guides
Contribute to individual and team performance goals while helping maintain consistent quality across Media Intelligence services

Requirements

4+ years of relevant experience in media monitoring, media intelligence, media analysis, editorial operations, or a related field
Hands-on experience reviewing and validating media content, including summarization, content selection, categorization, tagging, or digest creation
Strong editorial judgment and writing skills, with the ability to turn complex media coverage into concise, accurate, and useful summaries
Experience independently managing recurring client deliverables or services, including requirements, deadlines, quality standards, and competing priorities
Strong problem-solving skills and a proactive approach to identifying quality issues, resolving operational challenges, and improving processes
Excellent written and spoken English, with the ability to communicate clearly with teammates and cross-functional partners
Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines effectively
Comfort working with automated and AI-supported workflows while applying strong human judgment and quality standards

Nice to have

Experience with AI-supported editorial, media monitoring, content analysis, or quality-assurance workflows
Experience analyzing media coverage across multiple markets, geographies, or languages
Experience in a client-facing or service-delivery environment where accuracy, consistency, and timely delivery are critical
Enjoy investigating issues, identifying patterns, and finding ways to improve workflows and service quality
Experience working across multiple teams to resolve operational or content-quality issues
Interest in how AI and automation can improve media intelligence workflows while maintaining strong editorial standards
Take ownership of their work and follow through on commitments
Bring strong attention to detail while keeping the broader client need in mind
Communicate clearly and collaborate effectively across teams and functions
Approach problems proactively and look for opportunities to improve how work gets done
Exercise sound judgment when balancing quality, speed, and client requirements
Comfortable working in an evolving environment where technology, automation, and human judgment work together
Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery

We offer

Remote Work, Forever
Fully distributed team with a permanent remote setup
Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Transparent & Fair Compensation
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Health & Wellness
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
Time Off & Family Benefits
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Learning and Development
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development
Inclusive, Customer-First Culture
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation
Trusted by 3,000+ companies worldwide
The gross monthly salary for this role in Bulgaria is approximately 1,900 EUR.
This role requires up to 10% travel for team collaboration, customer engagements, and company events.
Attendance at our annual company offsite (typically held in Mexico) is expected.

Hiring process

30 min interview with a member of our Talent Team
A 1 hour zoom interview with the hiring manager
Peer interviews with several team members
30-minute Bar Raiser