Описание

We are looking for a Support Specialist L1-L2 to join our banking team remotely.

Support clients throughout all stages of their interaction with the product, including API guidance, assistance with testing, and support during the transition to production
Provide ongoing client support, answer product-related questions, assist with the client portal, and help identify and document bugs and issues
Support the technical team, Project Manager, and Account Manager in managing and assisting clients
Assist with investigating transactions and operations when questions or issues arise during reporting and reconciliation processes
Participate in monitoring product performance metrics and help investigate performance drops, anomalies, and incidents
Maintain high standards of communication and customer service
Contribute to improving support processes and documentation

2+ years of experience in a similar role
Previous experience with fintech products is required, such as payment or banking solutions, virtual cards, digital wallets, or similar fintech products
Willingness to investigate complex cases, ask questions, and proactively search for information
English proficiency at Intermediate level or higher
Experience working with Jira and Confluence
Understanding of the Software Development Life Cycle (SDLC) and release processes
Experience working with APIs: understanding authentication processes, building requests, reading technical documentation, sending requests using cURL, Postman, or similar tools, and interpreting responses
Strong desire to understand problems and help clients, along with teamwork skills, proactivity, and attention to detail