Описание

Monitor system performance and operations to ensure they meet performance and availability standards
Flag and solve urgent incidents, escalating complex issues to appropriate teams when necessary
Prioritize incidents based on urgency and impact, ensuring timely resolution
Collaborate with R&D, Delivery, and Customer Partner teams to address operational issues and improve processes
Implement monitoring-related processes, such as on-Call playbooks and reports, to ensure consistency of service level and ensure SLAs are met
Prepare and provide regular status updates and reports on system performance and incident management

Availability for 2–3 shifts per week, mainly nights and weekends
High proficiency in English — both spoken and written
Currently pursuing a technical Bachelor’s degree (2nd/3rd year) in Industrial Engineering, Information Technology, or a related field, with approximately 3 semesters remaining
High proficiency in English — both spoken and written - must
Proficiency in SQL; ability to write complex queries is an advantage
Strong problem-solving skills with the ability to prioritize and resolve issues effectively
ability to use AI tools to independently investigate issues, find solutions, and optimize workflows
Excellent communication skills and ability to collaborate with cross-functional teams
Detail-oriented, with the capacity to handle multiple tasks and respond quickly in urgent situations

Experience with any of the following is advantage: Python scripting and Git, Logs and Monitoring systems

Data Operations Student - Nights & Weekend shifts