Senior Engineering Manager, CS Product
BoltWarsaw и ещё 1 городГибрид
AIMachine LearningCustomer SupportEngineering ManagementBack-end EngineeringFull-stack Engineering
Описание
Responsibilities
- Leading and growing a group of engineering managers and senior engineers, owning hiring, performance, and career growth across a team of roughly 25 to 30 people. This is a cross-functional team of back-end engineers, full-stack engineers, and machine learning engineers.
- Setting the technical direction of the group, from agent orchestration and evaluation to the knowledge systems and the tooling our human support agents work in every day.
- Pushing automation rates up aggressively while holding the quality bar, defining the guardrails that keep resolutions fair and the metrics that tell you when you have gone too far.
- Partnering as an equal with CS, Product, Analytics, and Design, and taking DRI ownership of the complex cross-functional initiatives that span engineering and operations.
Requirements
- You have led engineering managers, not only engineers, for several years, in an organisation of comparable scale and complexity.
- You have built and shipped AI systems in production: agentic tooling, chatbots, RAG and knowledge pipelines, or in-house AI platforms. You can talk about what broke as readily as what launched.
- You set technical direction through architecture reviews, principles, tech leads and guardrails, and you hold a technical view of your own that you will defend.
- You are comfortable with evaluation methodology and data-driven about whether an AI system is actually working, and you can explain what automation is worth in business terms to people who do not build it.
Nice to have
- Everyone is welcome
Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.
We offer
- Accelerate your professional growth with unique career opportunities.
- Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
- Take care of your physical and mental health with our wellness perks.
- Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
- Connect with colleagues at annual company events and smaller team gatherings.
- Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
- Some perks may differ depending on your location and role.
- At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Hiring process
- Complete the form below. Required fields are marked with *.