Technical Support - Tier 1

Описание

Responsibilities

• Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
• Provide end-user support using Salesforce, make sure to follow Pentera Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
• Contribute to our growing knowledge base of articles.
• Act as a liaison person between several internal departments and end-users.
• When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

Requirements

• 1-2 years of experience in tech support
• Strong attention to detail with an analytical approach to troubleshooting
• Familiarity with Linux environment
• Excellent communication skills, and the ability to work within a team.
• Ability to identify recurring issues and technical trends
• Get things done attitude and the ability to multitask.
• Fluent English (written and verbal)

Nice to have

• Technical writing skills.
• Experience with Salesforce
• Experience with information security/cyber systems and Penetration Testing tools

We offer

• Accelerate Your Career in Cybersecurity!
• Join Pentera and take your career to the next level in cybersecurity.
• As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities, just like the world’s best red teams.
• At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.
• With over 350 team members and 1,300 customers in more than 60 countries, Pentera is a growing company supported by top investors such as Insight Partners, K1, and The Blackstone Group.
• If you want to grow your skills, make an impact, and be part of an innovative team, Pentera is the place for you.

Hiring process

• Apply for this position
• Didn’t find a role that fits your skill set?
• We’re always looking for new talent.
• Send us your CV and a few words about why you’d like to join us and we will try to find something for you.