Helpdesk specialist

Описание

Responsibilities

• Ensure uninterrupted operation of equipment in the IT department's area of responsibility (computers, printers, network equipment, etc.);
• Prepare workstations (PC setup, access provision);
• Install/configure and troubleshoot software;
• Provide technical support to users at their workstations and remotely;
• Register requests in ticket systems, consult users and resolve incidents;
• Communicate with company employees in writing in Russian and English (B1 level and above);
• Perform modernization work, maintain the company's LAN at the proper level;
• Encrypt/decrypt workstations;
• Maintain documentation;

Requirements

• Experience in technical support for at least 2 years;
• Understanding of ticket systems (experience with Atlassian products (Jira/Confluence) will be a plus);
• Broad technical knowledge;
• Good knowledge of macOS/Windows/Linux OS;
• Knowledge of PC hardware, ability to diagnose and troubleshoot;
• Knowledge of network principles;
• Ability to troubleshoot;
• Sociability and commitment to professional development;

We offer

• We offer work in a sunny office in Cyprus!
• We guarantee 28 days of vacation and paid days off for rest.
• We sponsor monthly team gatherings for a great time together.
• We give a deposit at Benefit bar: spend it on sports, a psychologist, languages or studies.