Описание

Own strategic client relationships: Serve as the trusted advisor and primary relationship owner for merchants within your portfolio, aligning executive stakeholders around shared goals and a long-term account plan.
Drive sustainable growth: Identify opportunities to expand product adoption, processing volumes, and revenue. Turn those opportunities into measurable account plans, executive roadmaps, and quarterly business reviews.
Use data to guide decisions: Analyze account performance and merchant trends to spot growth opportunities, improve outcomes, and anticipate risks.
Coordinate across teams: Bring the right internal partners together to address client needs, influence priorities, and remove blockers. Track issues through to resolution.
Represent the merchant's voice: Share client feedback and market insights internally to inform product development, positioning, and feature priorities.
Advise on crypto payments: Help the client understand industry developments and adopt crypto payment solutions effectively, sharing relevant insights and best practices.

At least 5 years of experience in Customer Success or Strategic/Key Account Management, managing B2B clients.
Experience owning major or enterprise client relationships, including direct engagement with C-level stakeholders.
A track record of meeting growth targets and developing account plans that increase adoption, volumes, revenue, and retention.
Confidence discussing both business goals and technical topics with clients. A working business understanding of APIs is an advantage.
Ability to analyze client and performance data independently and turn findings into practical growth plans.
Strong judgment and resilience in fast-changing, regulated environments, with the ability to anticipate risks and guide clients through change.
Fluency in both Russian and English.

Experience in crypto, fintech, payments, or other complex or fast-paced industries is an advantage but not a must.
A working business understanding of APIs is an advantage.

Fully remote work from almost anywhere
Benefit Bar – up to €230/month: a flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Flexible, async-friendly environment
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Merch shop with rewards system
Team offsites and company events

Senior Customer Success Manager