Описание

AWS Infrastructure Services seeks a Data Center Technician to maintain global infrastructure, ensuring continual access to cloud innovation. This full-time position involves an on-call rotation including weekends, focusing on hands-on hardware experience.

Responsibilities

Work and meet SLAs against assigned trouble tickets via a directed workflow
First line touch point for hardware troubleshooting and technical issues
Perform regular server hardware repairs (drives, motherboards etc)
Carry out routine network, server hardware and OS related repairs
Work with cross-functional teams on a regular basis to complete routine work
Engage with Smart Hands in EU Regional POPs
Adhere to security and safety best practices in the data center
Participate in Data Center power & cooling events
Participate in team meetings for metric analysis and daily/weekly goals achievement
Identify and help create documentation for use globally
Identify and help create process improvements relevant to the data center environment
Perform server upgrades, rebuilds, scheduled works as required
Interact with third party vendors & contractors
Contribute to the development of other team members

Requirements

2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma

Nice to have

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

We offer

Full time position
On-call rotation including weekends