Описание

This role involves driving fraud prevention and safeguarding global payment operations in a fast-paced fintech environment.

Manage the full transaction dispute lifecycle, including chargebacks
Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online
Monitor transactions for suspicious payments and emerging fraud trends
Work with merchants to investigate flagged transactions and verify their legitimacy
Maintain case records and report on confirmed fraud and incoming disputes
Liaise with regulatory authorities on fraud prevention systems and payment card disputes
Review and onboard prospective partners
Develop and maintain departmental policies and procedures

At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management
Knowledge of Visa and Mastercard rules and requirements
Hands-on experience with fraud prevention systems and transaction monitoring
Solid understanding of payment card fraud schemes
Ability to analyze large volumes of transaction data and identify unusual activity
Upper-intermediate English or higher, and fluent Russian
Strong analytical and critical-thinking skills
Clear communication and confidence when liaising with merchants and external stakeholders
Sound judgement and a structured approach to investigating complex cases
Ability to manage competing priorities and meet deadlines

Fraud Prevention Specialist (Card Disputes & Chargebacks)