Описание

This role is ideal for someone who loves AI, thinks in systems, and enjoys building practical solutions that drive measurable impact. You'll be one of Smartcat's first AI Strategists, building custom AI solutions from scratch for our largest strategic customers. You'll work in a pod with a dedicated Strategic Account Executive and Technical Account Manager, and sometimes a Forward Deployed Engineer.

Responsibilities

Partner with business leaders and technical teams at strategic customers to scope high-value AI use cases and align on success metrics, from the sales cycle through delivery
Identify where AI workflows can deliver ROI, efficiency, and competitive advantage, and build the business case with the account team
Design, build, and deploy new custom AI solutions and agents for customers, going beyond reconfiguring existing workflows
Work with structured and unstructured customer data, including vector databases, MCP, and RAG, and build agents that combine semantic and keyword search across customer knowledge bases and content
Own customer engagements end to end, from ideation through delivery, ensuring long-term adoption and measurable business outcomes
Work as part of a customer pod with the Strategic Account Executive, Technical Account Manager, and Forward Deployed Engineer
Train and empower customer teams to use and iterate on the AI workflows you build, and drive onboarding and change management so solutions become part of their day-to-day operations
Act as the voice of the customer, surfacing needs, patterns, and insights that inform Smartcat's product roadmap
Contribute playbooks, reusable solution patterns, and case studies, and help drive AI-first thinking across the team

Requirements

Experience in a customer-facing AI, solutions, consulting, or technical role, ideally in B2B SaaS or enterprise environments
A track record of building AI-powered workflows, agents, or automations that solved real business problems, not just integrations
An AI-first way of working: real hands-on experience with AI coding tools such as Claude, Cursor, Cline, or similar ("vibe coding"), used as the default way you build, test, and solve problems
Hands-on experience building with Python, along with AI coding tools such as Claude, Cursor, or Cline; SQL or data analysis is a plus
Familiarity with vector databases, MCP, RAG, and agent design
Comfort with the command line, basic Linux administration, and cloud infrastructure (AWS/GCP)
The ability to translate ambiguous business problems into practical, scalable AI solutions, and to drive projects end to end
Comfort engaging both technical stakeholders and senior executives, and translating between the two, with strong communication and collaboration skills
A customer-centric mindset, with the ability to connect technical capabilities to business value
Experience delivering solutions in complex enterprise organizations while operating comfortably in a fast-moving startup environment
A builder mentality: bias for action, comfort with ambiguity, and the ability to create structure where none exists
Experience with change management and customer enablement
Flexibility to travel for customer engagements

Nice to have

Leading cross-functional initiatives or teams is a nice to have

We offer

Most roles are remote-friendly
Salary in currency
Global, connected team: 200+ people across 30+ countries, with a hub-and-spoke model anchored in New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain
An AI-native organization: AI is used across all areas of the company, and every Smartcater is encouraged to manage their own AI agents
Innovating a $100 billion industry: an AI-powered platform reshaping multilingual content creation, translation, and localization at scale
Rocketship growth: growing 130% YoY, on the path from post-Series C startup to over $100M ARR and $1B valuation