Technical Solutions Engineer

Описание

This role involves owning API and integration documentation for Polygon, building quickstarts and sample code for self-serve integration, and serving as a primary technical resource in sales conversations.

Responsibilities

• Own the accuracy, completeness, and clarity of Polygon’s API and integration documentation, and keep it current as the platform evolves
• Build quickstarts, sample code, and reference architectures that enable developers, including those using AI coding tools, to integrate independently
• Serve as the primary technical resource in sales conversations alongside Business Development and throughout partner integrations, then document solutions so they’re reusable
• Lead signed partners through requirements intake, provisioning following KYB and KYC approval, sandbox testing, webhook configuration, and go-live validation, in partnership with Integration Delivery
• Develop deep expertise across ramps and bank rails, wallets and accounts, custodial and non-custodial flows, virtual accounts, deposit addresses, cross-chain movement, and webhooks
• Build sample applications and demo environments that support Business Development and Sales
• Identify gaps in the API and integration experience, and turn them into clear, prioritized recommendations for Product and Engineering
• Use AI and internal tooling to streamline onboarding, provisioning, and frontline support

Requirements

• Hands-on experience with US payments, including ACH, RTP, wire transfers, card networks, or equivalent rails, and a working understanding of settlement and reconciliation
• Experience in one of the following:
• Leading customer API integrations from kickoff to production at a payments, fintech, or financial infrastructure company
• Owning API documentation, SDKs, or developer support at an API-first payments company
• Strong API and troubleshooting skills, including reading logs, debugging webhooks, and reasoning through authentication and retry behavior, with tools such as Postman, Bruno, or Datadog
• Excellent technical writing, with the ability to document complex systems clearly for external developers
• Regular use of AI tools to build, document, and automate work
• Comfort operating in a fast-moving environment where the platform and documentation are actively evolving

Nice to have

• Experience with stablecoins or digital assets, particularly wallets and onchain settlement
• Experience at an early-stage company, building processes or programs from the ground up
• Enough coding ability to build demo applications
• Experience with documentation platforms such as Mintlify
• Familiarity with KYB and KYC tooling

We offer

• Work format: remote