Описание

Swapped.com is looking for a Customer Support Representative to join its team of around 30 people worldwide, dedicated to making buying, selling, and moving crypto easier. The company helps simplify on-chain operations and has onboarded over 2 million users across 150+ countries.

Responsibilities

Provide customer support to customers and merchants across Swapped's products
Investigate and create bug reports for the technical team
Review orders to detect and prevent payment fraud and suspicious activity
Liaise regularly with the support team and other departments about updates, issues and suggestions

Requirements

2–3 years in customer support or customer success, ideally within fintech, crypto, or a payment service provider
English fluency; excellent written and verbal communication
Strong attention to detail with an analytical mindset
Proactive and able to work independently and remotely
Experience using cryptocurrency

Nice to have

Experience with non-custodial crypto models
Experience within startups or fast-moving working environments
Experience within iGaming

We offer

Competitive salary €28,500–€33,000 per year
Yearly performance-based bonus (1–2 months’ salary)
Yearly company trip to meet the team in person
Fast-paced, low-bureaucracy environment that rewards results
Work fully remotely or join in-office in St Julian’s (Malta), Aarhus (Denmark), or Vilnius (Lithuania)