Offboard Operations Expert

Описание

Oyster is a global employment platform helping companies hire, pay and manage employees internationally, operating as a fully distributed team across 60+ countries.

Responsibilities

• Manage standard and complex employee offboarding cases, acting as the primary contact for customers and employees
• Coordinate with HR, Legal, Finance, Product and Customer Service teams
• Lead small bulk offboarding projects involving 5+ employees
• Handle sensitive employee transitions, complex inquiries and escalations
• Maintain accurate employee data and case documentation
• Meet service delivery targets, including SLAs and customer satisfaction metrics
• Contribute to process improvements, internal knowledge bases and team learning

Requirements

• 3+ years of experience in customer service or customer-facing operations, with a strong HR or People Operations background
• Experience managing complex employee lifecycle cases and bulk workflows
• Experience supporting employees or customers across multiple countries
• Knowledge of EMEA employment practices is strongly preferred
• Strong communication, problem-solving and stakeholder management skills
• Ability to manage multiple cases independently in a remote environment
• Interest in AI and workflow automation
• Fluent English

We offer

• 40 days of annual paid time off, including holidays and vacation
• Fully remote working environment
• Mental health support through Plumm
• Monthly wellbeing allowance
• At least 3 months of paid parental leave
• Home office equipment stipend